When questions arise about specific transactions, such as why a customer didn't receive an email after purchasing tickets online, you can look for the transaction by specific criteria, such as workstation or card number, and review specific details, such as the items or concessions included in the transaction and the user who performed the transaction.

1. Log in to Veezi, and go to Management > Transaction Inquiry.
2. Enter any criteria that apply to the transaction you're looking for, and click Search.
   

   Note: Click Search and export if you prefer to review the transactions that meet your criteria in a spreadsheet.

3. Click the transaction time or number to review transaction details.

Tip: The transaction details include any reference ID provided by your payment connector, which you can use to locate the transaction in your payment connector's portal. The reference ID is particularly helpful when other details don't effectively narrow your search, such as when you're looking for a specific transaction completed on a particularly busy date or relevant to a customer with a fairly common name.

Important! All personal, identifying data is deleted three months after a transaction record is created. Transactions details, like date and payment category, are saved and eventually archived. 

Archived transactions

Transaction records are archived 14 months after they're created. To review an archived transaction:

1. Go to Management > Archived Transactions.
2. Enter any criteria that apply to the transaction you're looking for, and click Search.
3. Click the transaction name to download the .zip folder, which contains transaction details in .csv files that you can review in a spreadsheet.