Can a Loyalty member sign up a second time?

Loyalty memberships must have a unique email address. This requirement means that when a customer has an inactive member record, you can re-activate it to allow the customer to renew their membership. However, if a customer with an inactive account wants to start a new, different membership with the same email address they used previously, you must invalidate the email in the existing account.

When a member leaves your Loyalty program, mark their member record Inactive.

1. Log in to Veezi.
2. Go to Additional Modules > Loyalty > Manage > Search and Manage Members.
3. Find and open the member's record.
4. Change the Status to Inactive.
5. Save the record.

If the customer wants to re-start their Loyalty membership, change the status of their record to Active. The customer will be able to renew their membership.

When the customer doesn't want to renew but instead wants to start a new membership in your Loyalty program using the same email they used originally, update the email in the inactive member record.

1. Log in to Veezi.
2. Go to Additional Modules > Loyalty > Manage > Search and Manage Members.
3. Find and open the member's record.
4. Update the email address. For example, change name@domain.com to name@invalid_domain.com.
   

   Note: Member records must have an email address, so you can't simply delete the old address and save the record. 

5. Save the record.

The individual can now sign up for your Loyalty program again using the same email address they used previously.