Every person who logs in to Veezi or to POS needs a user record. To create or manage these records, log in to Veezi and go to Settings > Users.

• Click a column header to sort the list of users.
• Use the search field and filter buttons to find particular records.
• Click a user name to edit the record.
• Click Change password or Reset PIN to change a user's password or PIN.
  

  Important! Users must have a password to log in to Veezi. When you change a password, you'll enter a new password twice. Users must have a PIN to sign on to POS. When you reset a PIN, the user will be prompted to enter a new PIN of their choice the next time they sign on to POS.

  Tip: You can change your own password by going to Settings > Change password.

Note: You don't need to create or edit a user record to add someone to your report distribution list. Go to Settings > Email addresses and enter any email.

Create a new user record

1. Click Add user.
2. Enter a unique user number between 1 and 9999. Users enter this number to sign on to POS.
   
3. Enter the user's name and, optionally, a phone number.
   

   Note: Phone numbers aren't shown anywhere in Veezi except this page, so this information is primarily for your records. Entering a phone number for supervisors and managers can help Veezi support contact them if needed.

4. Select a user group.
   

   Note: There is only one System Admin user. That user has unique access to a few account and financial settings.

   • Manager: These users have full access to POS and Veezi.
   • POS Operator: These users can sign on to POS but can't log in to Veezi.
   • Supervisor: These users have full access to POS and limited access to Veezi. They can log in to run reports and view daily management details.
     

     Note: Users in the Manager or Supervisor user group can approve restricted actions at POS, which include refunding transactions and swapping tickets.

     Important! Only a user who is a Manager or the System Admin can create other Manager users. A user who is a Manager at one site can create users only at that site.

5. Select the site where the user works. For users in the Manager user group, select the sites the user manages. If a single person manages all sites, indicate the site they're at most frequently. This selection controls the default site selection for the user when they work in Veezi, such as when they open a report, and it controls where the user appears when a list of users is sorted or filtered by site.
   

   Important: Users can log in only to the sites you specify. If a staff member needs to work a shift at a different site, you'll need to update the user record before the person can log in.

6. Select a language. Your selection here determines what language appears when the user signs on to POS.
7. Select the Is Fast Cash Enabled check box to allow your most trusted POS operators to complete transactions without accessing the payment screen. When you select this check box, a Fast Cash button appears in POS, and POS operators can tap the button to immediately complete the transaction.
   

   Important! Consider carefully who needs this option. The Fast Cash button can help experienced POS operators process transactions quickly, but the button also makes it possible for POS operators to accidentally complete a transaction before they've confirmed the items a customer is purchasing. Also, when users tap Fast Cash, they don't specify what payment they've received so the system can't calculate how much change the customer is due.

8. Select a Selling Order. These options determine the default order in which film sessions appears in POS for the user.

If you're creating a user record for a POS operator who will never log in to Veezi, you're done!

If you're creating a user record for a staff member who will need to access Veezi as well as POS, complete the fields in the Back Office section of the form.

Note: When you create a new user record, you'll enter a password. When the user logs in for the first time, they can click the I've forgotten my password link on the login screen to change their password. You can change the password of an existing user by clicking the Change password button on the Settings > Users page.

Change a user's status

Ensure only current employees can access your system by updating the status of a user record whenever a staff member leaves your organization. Go to Settings > Users, open the user record of the staff member who has left, and change the status to Inactive. Inactive users can't log in to Veezi or sign on to POS.

Note: You can inactivate user records, but you can't delete them. When you make users inactive, you maintain a record of who has had access to your system. You also have the option of reactivating a record when a staff member returns, such as a POS operator who works during school breaks or a volunteer who works every year during a film festival.

Change your system administrator

If you need to change the system administrator for your Veezi account, contact your Veezi support rep.